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Contents:
Environmental Policy
Health and Safety Policy
Risk Process
Privacy Policy
Equal Opportunities Statement
Complaints Policy
Environmental Policy
Policy Objectives
CHAIN EVENTS (North East)Ltd will promote environmental awareness that all
staff,
volunteers and clients are familiar with the commitments and objectives set out
in the policy.
The implementation at the environmental objectives, will make use of and take
into
consideration local skills, expertise and valuable contribution of local people
to achieve their
aims.
Each policy objective is set out below:
CHAIN EVENTS (North East) Ltd will:
The use of Water and Energy
o encourage the research into and support the use of renewable energy
sources
o use energy efficient equipment and applications where possible
o seek ways to reduce water consumption
o use water efficiently and with care.
o avoid using environmentally damaging substances which will cause pollution to
enter
the drainage systems.
Use of Resources and Materials
o purchase products which are made sustainable
o make use of and buy locally made goods and services wherever possible.
o increase and encourage the use of electronics communications (emails) to
visitors
and the community as an alternative to paper
o show particular concern for the environment quality of food production
systems
and the fair global distribution of food.
o maintain gardens/lawns or other external areas with concern for the
enhancement,
protection and preservation of bio-diversity in the area
Waste and Recycling
o reduce the production of material waste
o encourage reuse, recycling, repair of materials and products including
organic
waste
Travel
o make every effort to avoid unnecessary travel by car which is a major
cause of air
pollution and energy consumption
o always encourage the use of public transport, cycle or on foot where
possible
o encourage car-sharing where possible
Achieving Environmental Objectives
CHAIN EVENTS (North East) Ltd will
o identify ways in which this commitment to the environment can be
developed into
possible action in the community, and to discover ways of measuring the progress
made.
o have awareness and concerns of how local actions can have an impact on
global
environmental issues.
o develop and promote more sustainable lifestyles within the community.
o work with other local agencies and community projects to promote
environmental
awareness and to develop environmental policy.
Date Created November 2009
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Health and Safety Policy
General statement of intent
Our policy is to provide and maintain safe and healthy working conditions,
equipment and systems of
work for all our employees, and to provide such information, training and
supervision as they need for
this purpose. We also accept our responsibility for the health and safety of
other people who may be
affected by our activities.
The allocation of duties for safety matters and the particular arrangements,
which we will make to
implement the policy, are set out below.
The policy will be kept up to date, particularly as the Chain Events (North
East) Ltd changes in nature
and size to ensure our responsibilities are met in relation to:
o Health & Safety at Work Act (1974)
o Management Regulations (1999)
o Other relevant current legislation.
To ensure this, the policy and the way in which it has operated will be reviewed
every year.
Responsibilities
Overall and final responsibility for health and safety is that of Chain Events
(North East) Ltd’s
directors.
The Chain Events (North East) Ltd Managing Director is responsible for this
policy being carried out
and for ensuring the preparation, implementation and review of risk assessments
and safe work
practices.
Employees will ensure that they co-operate with all reasonable requests from the
Directors to ensure
all standards are maintained.
Electrical equipment
Electrical equipment will be professionally inspected annually.
The Managing Director, in the role of Health and Safety Officer will ensure a
risk assessment is
prepared and safe work practices are in place to ensure trailing wires are
covered and fastened down,
portable equipment is placed in a safe position, regular visual checks of
equipment are made,
equipment faults are reported and corrected.
Employees must visually inspect equipment they use and report any defects or
faults to the Managing
Director. Equipment for hire or use by visitors will be inspected visually prior
to the event for loose
connections and faults to plugs or cables. Equipment with known faults will not
be used.
Display screen equipment
Chain Events (North East) Ltd offers to all display screen users a free eye test
with a designated
optician on request where this is not related to a regular optician's
appointment.
Employees will be expected to assess their workstation and ensure it meets their
individual needs.
Information in adjusting their workstation and good work practices will be
available.
Manual handling
Manual handling will be reduced as far as possible by monitoring and reviewing
of all work tasks. The
Managing Director will ensure a risk assessment is prepared of manual handling
tasks and agree with
employees safe work practices. These work practices will be reviewed to meet
individual needs,
particularly where changes in health indicate they are not appropriate e.g.
pregnancy, known back
complaints. Employees must bring to the attention of their line manager any
health problems that may
be affected by handling activities.
Training
All staff will complete an induction programme with information about Health and
Safety arrangements
within the organisation. Any updates or changes to these arrangements will be
discussed at staff
meetings and supervision sessions. Staff will be offered further Health and
Safety training to support
their identified needs appropriate to their work tasks.
Contractors
Organisations or contractors using the premises will be informed that they must
comply with the
requirements of the Health & Safety at Work Act 1974 and that their employees,
trainers, trainees and
volunteers are made aware of their own duties and liabilities under the Act.
Information will be made
available to contractors of known hazards on the premises and of emergency
procedures.
Advice & consultancy
Information and advice on Health and Safety arrangements should first be sought
from the Managing
director.
Date Created November 2009
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Risk Process
A. CODE OF PRACTICE
The aim of the code of practice is to provide event
management/instructors/coaches working for
CHAIN EVENTS (North East) Ltd with the guidance required in running practical
activity sessions in a
fun and informative manner without exposing clients to avoidable risk of injury.
B PROFESSIONAL AIMS
1. Event/Activity key points
1.1 agree the aim of the session with the client.
1.2 agree an evaluation of the session.
1.3 communicate session aims with leaders/instructors/coaches.
1.4 allow for briefing and evaluation with instructors/coaches/clients.
2. Clients
2.1 good background knowledge should be gained in advance of the activity with
regard to client’s
age, ability, fitness, experience, including social and medical requirements.
2.2 ensure clients have been given clear and achievable instruction with regard
to pre session,
during session and post session information
3. Staffing
3.1 staffing should be adequate to cover any eventuality and to ensure session
aims are achieved
3.2 sub contracted staff will be fully aware of CHAIN EVENTS (North East) Ltd’s
Event/Activity
Structure Plan (see
clause 4) and Guidelines for Good Working Practice (see Clause 10)
3.3 all staff must be competent in terms of experience and ability to run
sessions and will have the
relevant qualifications or extensive logged experience for the activity
undertaken, copies of
which will be kept in the CHAIN EVENTS (North East) Ltd office prior to and
during employment
3.4 trainee instructors/coaches or volunteers assisting during sessions will be
given an onsite brief
and will only act as secondary help to an instructor/coach with an appropriate
qualification.
4. Event/Activity Structure Plan
4.1 Activity/Event plans should be realistic, workable and flexible enough to
deal with any unforeseen
changes in circumstances.
4.2 agree Event/Activity Aim; individuals’ personal needs and requirements.
4.3 check access and suitability of chosen event/activity location.
4.4 obtain up to date weather forecast.
4.5 prepare note of details of event/activity times, location, route etc. This
will be either at the Chain
Events Ltd office or in the CHAIN EVENTS (North East)Ltd mobile unit.
4.6 brief group and staff on activity plan/contingency plan.
4.7 full checks of personal kit for both participants and leaders/instructors.
4.8 a responsible person back at the CHAIN EVENTS (North East) Ltd office will
be aware of the
event/activity itinerary.
4.9 all staff need to be aware of their location when agreeing route and calling
in times after the
event/activity. Any changes to venue/route due to unforeseen adverse conditions,
access
problems or other reasons should be conveyed to the event Organiser and the
CHAIN EVENTS
(North East) Ltd office as soon as possible.
4.10 ensure participants have sufficient rations of food and drink for the
duration of the sessions
4.11 ensure backup transport support is available for emergency support purposes
5. Equipment
5.1 All CHAIN EVENTS (North East) Ltd technical equipment will be checked before
and after each
activity session by the leader/instructor/coach leading the session or by a
nominated individual
with sound knowledge/experience in the activity. Any equipment found to be
faulty will be clearly
labelled and taken out of action immediately.
5.2 equipment should be adequate for the activity and be readily assessable
during the session.
5.3 emergency equipment must comply with the guidelines laid down for the
activity undertaken and
must be readily available throughout the activity session.
5.4 CHAIN EVENTS (North East) Ltd will ensure clients/assistant staff/volunteers
are all adequately
equipped or fully briefed for the event/activity undertaken, dependant on the
nature of the
event/activity.
6. Environmental issues
6.1 CHAIN EVENTS (North East) Ltd will ensure each event/activity plan will take
into account the
environmental impact the event/activity could have on the countryside. They will
ensure good
relationships are maintained with local landowners and other land users.
6.2 CHAIN EVENTS (North East)Ltd will provide an event/activity briefing on the
understanding and
respect for the countryside and local environment.
7. Travel
7.1 Travel requirements will be pre planned and clear instructions given to
reduce stress and increase
the safety and comfort of the clients
7.2 All cycles, equipment, vehicles and drivers must conform to legal
requirements.
8. Food Hygiene
8.1 Where the preparation and provision of food forms part of the
event/activity, CHAIN EVENTS
(North East) Ltd will comply with Food Hygiene standards in the commissioning of
catering
services
9. Reporting
9.1 Reporting plays a major part in the smooth running of CHAIN EVENTS (North
East)Ltd. The
following list represents CHAIN EVENTS (North East) Ltd’s comprehensive
reporting system: -
a Activity booking form
b Activity log
c Activity risk assessment/near miss form
d Staff profile
e Medical form
f Accident form
g Evaluation form
10. Guidelines for good working practice
10.1 Event/activity aims & Objectives CHAIN EVENTS (North East) Ltd strives to
deliver educational
and leisure activities defining clear aims, objectives and individual goals. To
strengthen and back
up this delivery to our clients, the following guidelines outline the roles and
responsibilities of
freelance/casual/voluntary staff whilst engaged in CHAIN EVENTS (North East) Ltd
work as
either a leader or assistant.
10.2 Event/activity preparation.
Staff booked to lead/assist sessions for CHAIN EVENTS (North East)Ltd will
contact the office
prior to the activity date to ensure the following paperwork is complete and
copies are retained in
both the CHAIN EVENTS (North East) Ltd office and in the mobile unit.
a) staff profile
b) original up to date qualifications inspected and copies taken
c) inspection of individuals third party liability cover and copies taken
d) booking/activity/medical forms are complete for group background info
e) activity log including risk assessment/accident/near miss and evaluation
forms
10.3 It is important that freelance and volunteer staff are honest about their
ability to deliver activities,
any concerns regarding session work must be aired before the activity date.
Safety is of
paramount importance and were appropriate, any alterations to the program due to
changes in
circumstances for example weather conditions, must be considered.
10.4 Freelance instructors/coaches/volunteers are offered work on the
understanding that they are
seen as a CHAIN EVENTS (North East) Ltd instructor working for the company and
not just the
group. Professional attitudes must prevail at all times. Hours of work may vary
but in the event of
late arrival of the group it will be expected that staff will use the time
productively to help with the
smooth running of the company with regard to maintenance, paperwork, etc.
11 First Aid Regulations
11.1CHAIN EVENTS (North East) Ltd recognises its responsibilities under the
Health and Safety
(First Aid) Regulations 1981,S11981/917 which:
i) Refer to employees
ii) Through a duty of care / risk assessment relate to clients engaged in
outdoor activities.
11.2 CHAIN EVENTS (North East) Ltd’s Health and Safety document states that:
i) Emergency First Aid may be administered by anyone so qualified but only so
far as knowledge
and skill permit.
ii) All instructional staff will hold or be preparing for examination for a
nationally recognised First
Aid qualification.
iii) In all cases of administration of First Aid, an Accident Report form is to
be completed. They are
used in risk assessment to identify potential changes necessary to maintain safe
practice.
11.3 Activity Emergency Procedures.
The emergency procedure for every activity can be summarised:
i) Administer First Aid to the Casualty
ii) Ensure the safety of the remainder of the group
iii) Inform the event Manager
iv) Seek aid and evacuation where appropriate
v) Report to base if necessary
vi) DO NOT ADMIT RESPONSIBILITY!
vii) In order to avoid an emergency it will be up to the instructors considered
judgement as to when
an activity will be abandoned.
Where a client/group is overdue on its return from an activity session initial
investigation as to
the causes will be initiated as follows:- . Land activities - wait 1 hour -
check activity/route
location - search location 60 minutes. Emergency procedures will then be
implemented at the
discretion of the Event Manager.
CHAIN EVENTS (NORTH EAST) LTD OFFICE TELEPHONE NUMBER – 01207 502388
DAVID GRAYS MOBILE TELEPHONE NUMBER - 07770 623516
11.4 Serious Incident Procedure.
This sets out the procedure to be followed in the event of a serious incident.
i) In the event of a serious incident which may or may not involve the emergency
services David
Gray should be contacted immediately.
ii) ONE appointed person will serve as a point of contact for any Public
statements or Press
questions. All incoming enquiries should be directed to this single point to
avoid
miscommunication. All statements will be given at an appointed time and place
and not before
iii) No Press statement can be issued until the Family of the injured party has
been contacted.
11.5 ACCIDENT REPORTING
Considering the nature of the activities it is inevitable that accidents may
sometimes occur, therefore it
is important that all instructors/coaches are familiar with CHAIN EVENTS (North
East)Ltd’s methods
for investigating and reporting as follows: -
i) Statutory obligations
ii) The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
1985 makes it the
responsibility of CHAIN EVENTS (North East) Ltd to report certain specified
incidents to the
Health and Safety Executive
11.5.1 Fatal accidents.
The death of any person as a result of an accident arising out of or in
connection with work/activity.
11.5.2 Major injury accidents.These are defined as follows: -
i) Fracture of skull spine or pelvis
ii) Fracture of any bone in the arm, wrist, leg or ankle (but excluding a bone
in the hand or foot).
iii) Amputation of a hand or foot
iv) Amputation of a finger, thumb or toe, or any part of these where the
bone/joint is completely
severed.
v) The loss of sight of an eye, or a chemical or hot metal burn to an eye.
vi) Either injury (including burns) requiring immediate medical attention or
loss of consciousness
resulting in either case from an electric shock from any electrical circuit or
equipment, whether
or not due to direct contact. (This therefore includes cases where a person is
injured by arcing
or a flash over without actually touching live equipment).
vii) Loss of consciousness resulting from lack of oxygen.
viii)Any acute illness requiring medical treatment, plus any loss of
consciousness resulting (in either
case) from the absorption of any substance by inhalation, ingestion or through
the skin.
ix) Acute illness requiring medical treatment where there is reason to believe
that this resulted from
exposure to a pathogen or infected material.
x) Any other injury which results in the injured person being admitted
immediately into hospital for
more than 24 hours. (N.B in relation to the 1980 regulations, the addition of
the word
immediately and that there is no exemption where the person is kept in for
observation only).
11.5 Minor injury accidents
These are defined as follows: -
i) Small cuts and abrasions
ii) Grazes
iii) Bruising
iv) Burns
v) Epilepsy
vi) Asthma
vii) Cramp
vii) Shock
11.6 General Guidelines
11.6.1 A minor emergency is an incident which, if handled properly does not
result in a lifethreatening
situation. It would normally be dealt with by the nearest instructor/coach who
will
follow the standard first aid procedures.
11.6.2 All minor accidents and near misses should be reported at the first
convenient opportunity to
David Gray at the CHAIN EVENTS (North East) Ltd office on 01207 502388 and the
appropriate forms should be completed.
11.6.3 A major emergency is one were an incident occurs resulting in a serious
injury or life
threatening situation. In most case it would involve members of the emergency
services.
11.6.4 Any death or major injury (see list in accident reporting) should be
reported to David Gray
at CHAIN EVENTS (North East)Ltd immediately on mobile telephone number 07770
623516
who will contact the Health and Safety Executive as soon as is possible. If out
of normal
working hours it should be reported at the start of the next working day. If at
weekend it should
be reported first thing Monday morning.
12 General Statement
This page is designed to help all customers whether they be leaders, teachers or
parents as well as
our instructors to understand the importance of outdoor activities and to see
that CHAIN EVENTS
(North East) Ltd are actively promoting adventure activities and outdoor
pursuits.
Risk assessment is at the forefront of the process of delivering adventure
activities and outdoor
pursuit’s activities. Each activity on our website is risk assessed and
regularly revisited when change
is required.
As well as a generic risk assessment we also complete site specific risk
assessments on the various
venues we use.
On top of this all our instructors complete a visual ongoing risk assessment
during activity sessions to
ensure the safety of clients at all times.
13 Activity profile
Mountain biking - Technical advisor – David Gray 01207 502388 / 07770 623516
B.S.C.A off road leader / O.T.C off road leader trained
1.Accreditation
British Schools Cycling Association - Off Road Leaders Award
21 Bedhampton road,
North End,
Portsmouth,
PO2 7JY,
01705 642226
Off Road Training Consultancy - Off Road Leaders Award Level 1 & 2
P.O Box 1506,
Sheffield,
S6 2JZ,
0114 2310240
The above are relevant qualifications for leading off road cycling sessions
under 1600 feet. The
minimum requirement for mountain biking above 1600 feet is the above and the
summer mountain
Please feel free to check with either the Adventure Activities Licensing
Authority regarding the validity
of our license L2669/R1134 at
44 Lambourne Crescent,
Llanishen,
Cardiff,
CF14599,
Telephone 02920 755715
ZURICH insurance,
Zurich House,
Stanhope Road,
Portsmouth,
Hampshire,
PO11DU
Please note that we are more than happy to fax, e-mail or send you a photo copy
of either the
AALA License or our insurance certificate
Date Created November 2009
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Privacy Policy
By submitting your information you consent to the use of that information as
laid out below.
1. Introduction
For the purposes of the Data Protection Act 1998 the ‘Data Controller’ for this
website is CHAIN VENTS (North East) Ltd . The privacy and security of our customers is important
to us. This
privacy policy explains how we use the information we collect about you, how you
can instruct us
if you prefer to limit the use of that information, and the procedures that we
have in place to
safeguard your privacy.
2. The information we collect and how we use it
In order to purchase products or services from us, we may need to know your
name, address, and
email address and various other details. We gather this information to allow us
to contact you
efficiently and deal with your requirements. The relevant information is then
used by us, and our
agents to communicate with you regarding our products and services or as
otherwise required.
If you wish to register for [newsletter services etc] you must provide us with
your name and email
address. From time to time we may provide the information that you have provided
in subscribing
to the [newsletter] [or in purchasing products or services through the website]
to our customer
service agencies for research and analysis purposes so that we can monitor and
improve the
services we provide.
We may also wish to provide you with information about special features of our
website or any
other services or products from CHAIN EVENTS (North East) Ltd and our associated
companies
that we think may be of interest to you. If you would rather not receive this
information, please
send a blank email message to info@chain-events.co.uk.
We may also want to provide you with related information from third parties we
think may be of
interest to you. If you would rather not receive this information, please send
an email to info@chain-events.co.uk.
Aside from the matters laid out above, your personal data will not be disclosed
to any third party
save with your consent.
3. Our use of cookies and other information gathering technologies
CHAIN EVENTS (North East) Ltd employ information gathering technologies for the
purposes of
collecting information and statistics about the users of this site, but such
information will not be
used to identify any individual. The purpose of gathering such information is to
assist us to
analyse the use of the website and revise it for the benefit of our customers by
making your visit to
the site more efficient and to improve and increase the content found to be most
popular.
We also employ cookies on this site. Cookies are small text files used on the
internet for a variety
of purposes. We use cookies to make your use of the website more efficient, for
example by saving
you the trouble of re-entering information. Although the cookie may provide an
automated
identification of your computer to our workstation, no personal data is stored
in the cookie.
You may adjust your computer’s settings to block cookies, or to accept them only
on confirmation
from you. Some browsers can be adjusted to accept cookies only from certain
websites. Because of
the wide variety of browsers and operating systems used by our customers we
cannot provide
detailed instructions for this however your browser should contain details in
its help facility.
4. Updating your details
If any of the information that you have provided to CHAIN EVENTS (North East)
Ltd changes, for
example if you change your email address, please let us know the correct details
by sending an
email to info@chain-events.co.uk.
5. Your consent
By submitting your information you consent to the use of that information as set
out in this
policy. If we change our privacy policy we will post the changes on this page,
and may place
notices on other pages of the website, so that you may be aware of the
information we collect and
how we use it at all times. We will also email you should you make any changes
so that you may
consent to our use of your information in that way. Continued use of the service
will signify that
you agree to any such changes.
Date Created November 2009
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Equal Opportunities Statement
Statement
CHAIN EVENTS (North East) Ltd is an equal opportunities employer. This Policy
relates equally to both
Staff and to Clients of the company.
This means that it is company policy to make every effort to ensure that there
is no discrimination or
harassment on the grounds of sex, sexual orientation, marital status, age,
disability, race, colour, ethnic or
national origin, religion, political beliefs or membership or non-membership of
a Trade Union and places an
obligation upon all staff to respect and act in accordance with the policy.
CHAIN EVENTS (North East) Ltd is committed to providing training for its entire
staff in equal
opportunities practice. In issuing this policy, the Company has three main
objectives. Firstly to encourage its
employees to take an active role against all forms of harassment and
discrimination, secondly to deter
employees from participating in harassment or discriminatory behaviour and
thirdly to demonstrate to all
employees/job applicants or candidates that they can rely upon the Company's
support in cases of harassment
or discrimination at work or in their course of recruitment practice on behalf
of its clients. The company is
committed to a working environment that offers equal treatment and equal
opportunities for all its
employees.
Harassment
Harassment or any form of discrimination will not be tolerated under any
circumstances and an employee
who harasses or discriminates against another employee or candidate or customer
of the Company, will be
subjected to the Company's disciplinary procedure. In serious cases, such
behaviour may constitute gross
misconduct and result in summary dismissal.
Harassment generally may include any unwanted verbal or physical abuse, advances
and/or behaviour that an
employee may find offensive and which causes them to feel threatened,
humiliated, patronised, distressed or
harassed. Harassment may be deliberate or unconscious, open or convert, direct
and indirect, an isolated
incident or repeated action. It may also include, in certain circumstances, off
duty conduct. It will not
necessarily be a defence that such incidents consist of words or behaviour,
which might be claimed to be
"common place" or intended as a joke.
It is the duty and responsibility of the Company and every employee to stop all
types of harassment and
discrimination in the workplace. It is only through the efforts of individual
employees that harassment and
discrimination can be eradicated. All employees must all recognise that every
employee in the Company has
the right not to be subjected to any form of harassment or discrimination.
Racial Harassment
Racial harassment is racial discrimination and is contrary to the Company's
Equal Opportunities Policy. This
type of harassment will not be tolerated under any circumstances and the Company
will take prompt action
upon becoming aware that such incidents have taken place.
Racial harassment may include:
Abusive language and racist jokes
Racial name calling
The display or circulation of racially offensive written or visual material
including graffiti
Physical threats, assault and insulting behaviour or gestures
Non-registration of candidates on the grounds of race
Non-submission of candidates on the grounds of race
Open hostility towards workers/candidates of a particular racial group,
including organising hostility in theworkplace
Unfair allocation of work and responsibilities
Exclusion from normal workplace conversation or social events i.e. being "frozen
out"
Adhering to a third party request (client) not to submit candidates of
particular race
The above examples are not exhaustive and each incident or harassment or
discrimination will be viewed on
its individual facts.
Sexual Harassment
Sexual harassment is defined as unwanted behaviour of a sexual nature by one
employee towards another or
to a candidate or client.
Examples of harassment include:
Insensitive jokes and/or pranks
Lewd comments about appearance
Unnecessary bodily contact
Displays of sexually offensive material, for example pin-ups
Requests for sexual favours
Speculation about an employee's private life and/or sexual activities
Threatened or actual sexual violence
Threat of dismissal, loss of promotion etc for refusal of sexual favours
Non-registration of candidates on the grounds of sex
Non-submission of candidates on the grounds of sex
Whilst the above list gives examples of sexual harassment, harassment takes many
forms, relatively mild
sexual banter to actual physical violence and the above examples are not
exhaustive.
Grievance and Disciplinary Procedures in the case of Harassment and
Discrimination
Where an employee or candidate feels that they are being harassed or
discriminated against, prior to adopting
the formal procedures set out below an informal approach may be taken.
Informal Procedure
If an individual feels they are subject to harassment and/or discrimination they
should, if possible, advise the
harasser that the behaviour is unwelcome, must be stopped and is interpreted as
harassment and/or
discrimination as defined by the Company's policy statement. If preferred, this
may be in writing.
If the behaviour does not cease or the employee/candidate finds approaching the
harasser difficult, further
informal assistance is available.
Formal Procedure
Where the informal method fails or serious harassment or discrimination occurs,
employees are advised to
bring a formal complaint against the harasser and should seek assistance as
above in doing so. The complaint
should be made in writing and where possible state the following: -
The name of the harasser
The nature of the harassment
The date and time when the harassment occurred
The names of any witnesses to the harassment
Details of any action already taken by the complainant to stop the harassment
The complaint should be sent to the Managing Director. Immediately a complaint
of harassment is received,
action will be taken to separate the harasser from the complainant.
The Director will carry out a thorough investigation as quickly as possible,
maintaining as much
confidentiality as possible at all times. The complainant should be aware
however, that if the complaint is to
be investigated, other employees might have to be asked for witness statements.
All employees/candidates involved in the investigation are expected to respect
the need for confidentiality.
Copies of witness statements will be made available to the harasser and the
complainant. Witnesses will be
encouraged to appear at a Hearing if requested by either party. It is
acknowledged that some witnesses may
be reluctant to do so. In these circumstances, the Director will, if necessary,
adjourn the Hearing and ask
supplementary questions of witnesses in private.
The complainant may if they wish, be supported throughout the procedures and
Hearing by a colleague or
other suitable person of their choice. The employee's accused of harassment of
discrimination will have the
right to be accompanied at the Hearing in accordance with the Company's
disciplinary procedures.
If the offence is proved, the severity of the penalty imposed on the harasser
will be consistent with those
detailed in the disciplinary procedure, i.e. gross harassment or discrimination
will normally result in
summary dismissal. Where a lesser penalty is appropriate, for example a written
warning, this may be
coupled with action to ensure that the complainant is able to continue
working/continue as an active
candidate without embarrassment or anxiety.
After discussion with the complainant the Director may arrange for an amendment
of working practices to
minimise contact between the two-employees/the candidate and the employee. The
result of the Hearing will
be confirmed in writing to both employees, candidate/employee.
If the complainant is not satisfied about the way their complaint has been
handled they may appeal to the
Director. The appeal should be made in writing within 5 working days of the
first Hearing.
An employee who receives a warning or is dismissed for sexual or racial
harassment or discrimination may
appeal against the penalty in accordance with the appeals procedure in the
Company's disciplinary procedure.
Disability Discrimination
Under the Disability Discrimination Act 1995, disability discrimination occurs
if, for a reason which relates
to the disabled person's disability an individual: treats them less favourably
than they treat, or would treat
others to whom that reason does not or would not apply, and, the employer cannot
show that the treatment in
question is justified.
CHAIN EVENTS (North East) Ltd will not discriminate against a disabled job
applicant or employee on the
grounds of disability - in the arrangements i.e. application form, interview and
arrangements for selection for
determining to whom a job should be offered; or in the terms on which employment
or engagement of
temporary workers is offered; or by refusing to offer, or deliberately not
offering the disabled person a job
for reasons connected with their disability; or in the opportunities afforded to
the person for receiving any
benefit, or by refusing to afford, or deliberately not affording him or her any
such opportunity; or
by subjecting him or her to any other detriment (detriment will include refusal
of training, transfer, demotion,
reduction of wage; or harassment).
CHAIN EVENTS (North East) Ltd will accordingly make career opportunities
available to all people with
disabilities and every practical effort will be made to provide for the needs of
staff, candidates and clients.
Wherever possible the CHAIN EVENTS (North East) Ltd will make reasonable
adjustments to hallways,
passages and doors in order to provide and improve means of access for disabled
employees and candidates.
However, this may not always be feasible.
Age Discrimination
CHAIN EVENTS (North East) Ltd will encourage clients not to include any age
criteria or other subjective
criteria in job specifications and every attempt will be made to persuade
clients to recruit on the basis of
competence and skill and not age.
CHAIN EVENTS (North East) Ltd is committed to recruiting and retaining employees
whose skills,
experience, and attitude are appropriate to the requirements of the various
positions regardless of age.
As far as is reasonably possible and in the most exceptional circumstances no
age requirements will be stated
in any job advertisements on behalf of the company.
Date Created November 2009
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Complaints Policy
Chain Events (North East) Ltd is committed to providing the best possible
service to the organisations
and individuals with whom we work, and we try to listen to our members and our
users. We
acknowledge, however, that there will be occasions when people may not be happy
with some aspect
of our provision.
This Policy exists to make it easier for you to tell us when you are unhappy, or
indeed when you have
any comment you wish to make about Chain Events (North East) Ltd. All complaints
will be taken
seriously and we aim to treat you with respect and consideration throughout the
complaints process.
What kind of circumstances may give rise to a complaint?
o You believe you have been treated unfairly on the grounds of your
gender/race/religion/age/sexuality or for any similar reason.
o You feel that we have failed to provide information about Chain Events (North
East) Ltd or its
services.
o You feel that we have failed to provide a key service.
o You feel you have experienced an unreasonable delay in receiving a service.
o You feel that a service provided has been inadequate.
o You believe that our staff have been rude or unhelpful.
o You disagree with a decision we have made or a policy we operate.
What should I do to complain informally?
You can make your complaint to the member of staff concerned, or to any line
manager. Any worker
will be pleased to tell you who is the most appropriate person to approach. This
may be done in
person, or by telephone or email. We aim to listen to what you have to say, to
apologise whenever
necessary, and to try to agree a solution with you.
We will try to deal with your complaint to your satisfaction immediately;
however, there will be
occasions when this may not be possible (for example during holiday periods). If
there will be a delay
in responding to your complaint you will be told, and we will reply as quickly
as possible either
verbally or in writing, as you wish. If you remain dissatisfied with us or with
our response you should
use the formal procedure outlined below.
What should I do to make a formal complaint?
You may use the formal complaints procedure at any time: you do not have to
complain informally
first if you believe that your complaint is too serious for that approach.
You may write a letter instead. In either case, you should feel free to obtain
assistance with writing
your complaint if you need it; such assistance could be given by a friend or
family member, a Citizens
Advice Bureau or Advocacy group or a similar organisation.
You should then post or hand-deliver your complaint to Chain Events (North East)
Ltd, marking the
envelope clearly “Private & Confidential”.
What will happen after I complain?
Chain Events (North East) Ltd will aim to acknowledge receipt of your formal
complaint within five
working days; this will be done by letter, so it is important that you provide
us with your correct postal
address. This letter will also tell you what steps will be taken to investigate
your complaint: we will
normally ask you to meet with us to discuss the problem (in which case you are
welcome to be
accompanied by a person of your choice from outside of Chain Events (North East)
Ltd).
If your complaint is about a member of staff, it will be passed immediately to
the Managing Director
will write to you and to explain that our internal inquiry process has begun. We
aim to resolve all
complaints quickly, and to keep you informed throughout the process.
You will receive a full written response usually within 28 days; if there will
be any further delay, you
will be informed. This letter will include information on what to do if you are
still dissatisfied.
Will my complaint be confidential?
Your complaint may be seen by Directors or staff of Chain Events (North East)
Ltd, as part of the
investigation process but we will make every effort to safeguard your privacy;
your complaint will not
become “public knowledge” unless you so wish.
You should be aware, however, that if your complaint is specifically about a
member of staff of Chain
Events (North East) Ltd, it will be necessary for that person to be told that a
complaint has been
lodged against him/her, to allow the investigation to proceed.
What if I am still unhappy – can I appeal?
You can appeal if you are unhappy about any aspect of the formal procedure
outlined above,
including the final response. If you remain unhappy, you are entitled to contact
the Local Authority, or
our professional bodies and seek a review and appraisal.
If you wish to register an appeal, please do so in writing within seven days of
the incident. You should
post or deliver this letter to Chain Events (North East) Ltd, marking the
envelope “Private and
Confidential”.
What will happen if I appeal?
You will receive written acknowledgement of your complaint, usually within five
working days, along
with information as to when and how it will be dealt with. Your complaint will
be considered in detail,
and you will receive a written response within 14 days.
What if I am still dissatisfied following our response?
A meeting will be offered between yourself and the Managing Director of Chain
Events (North East)
Ltd, by way of a final internal process. If you remain unhappy, you are entitled
to contact the Local
Authority, or our professional bodies.
You are, of course, entitled to do this directly without using our complaints
procedure at all, although
obviously we would encourage you to tell us first and allow us to try to resolve
matters if you are
unhappy.
What should I do if I wish to praise Chain Events (North East) Ltd, or just make
a suggestion
or comment about something?
Chain Events (North East) Ltd welcomes all comments and suggestions, and tries
to take account of
these where possible when planning work, etc.
Please write to us, telephone, email or us as detailed below.
Contact Details:
Chain Events (North East) Ltd
Address:
Todd Hill Farm,
Moorside,
Consett,
Co. Durham,
DH8 8EX
Telephone Numbers:
Landline 01207 502388
mobile 07770 623516
Email Address:
info@chain-events.co.uk
www.chain-events.co.uk
Date Created November 2009
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